The payment methods available are as follows: - Credit / Debit Cards (Powered by Converge Payment Gateway from Elavon which is a certified and secure payment gateway. For details please click here https://www.elavon.com/solutions/payment-gateways/converge.html) - PAYPAL (card/paypal cash) - Interac e-transfer (Available in Canada only, using online banking) - Offline Payments (For Curb Side Pickup only)
Shipping Policy (Please refer Store Policy page for details) JRE products are available across all provinces in Canada & states in US with home shipping option. We have pickup options available at our Mississauga facility for our GTA customers in Canada. We offer you home shipping options at very reasonable costs based on product and distance by our tie-ups with shipping companies, thus bringing royal & elegant living right to your doorsteps. We offer free shipping on all orders above 300 US$ in United States and 300 CAN$ in Canada.
Return & Exchange Policy (Please refer Store Policy page for details) There is no policy for return, refund, exchange or cancellation of order, once the order request has been placed online by the customer, unless there is any defect or damage to the product during shipping. All customers are requested to check all product details before placing an order. To report any damage to the product during transit or defect in the product please record video and pics of the package before and after opening and record the package opening activity and report (email) to email@example.com within 24 hrs of the receipt of the shipment with detailed video and pics with order # and invoice details. Please keep the product along with the packaging materials as is, for inspection by our shipping carrier partners. The customer support team will look into the issue and get back to you within 2 business days after the incident has been reported.
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Once an order is placed, it is shipped within 3-5 Business Days and the transit time for delivery will vary between another 3-5 business days. The total time between when the order is placed and the time it is delivered to the customers varies between 6-10 business days. Note: **ONLY FOR mirrors or Terracotta Horse greater than 2 ft height** At present due to huge demand, for any order placed after March 28th on mirrors or Terracotta Horse greater than 2 ft height, the delivery time is 30 days. Regular shipping timeline of 6-10 business days will be restored by May 15th for these two product categories.
Once you place an order, you will get an email. After the order is placed, once we ship the order within next 7 days, you will get an email with tracking information. You can also check details in your 'My Account' page.
Please go to My Account page (Home Page footer) to create an account. You may create an account while checking out products in your cart as well.
Please check individual product details.